Privacy Policy

This Privacy Policy explains how Reno Tahoe Real Estate Media ("we," "us"), a real estate photography and media business based in Reno, Nevada, collects, uses, and protects information when you visit renotahoerealestatemedia.com, request a shoot, or use your client account.

Information we collect

• Contact details: name, email address, and phone number.
• Property details: address, square footage, bedrooms, bathrooms, occupancy, and notes you provide.
• Booking preferences: services, preferred day and time window, and payment timing.
• Account information: login email and password (stored securely; we never see your password).
• Photos, videos, documents, license records, and download history for shoots delivered through your account.
• Your SMS consent choice and the date you gave it.

SMS / Text messaging privacy

Reno Tahoe Real Estate Media does not sell, rent, share, or provide mobile phone numbers, SMS opt-in data, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• You may opt in to booking-related SMS messages by checking the optional, unchecked SMS consent box on our booking form.
• Messages may include booking confirmations, scheduling updates, arrival-window notifications, and media-delivery notices.
• Message frequency varies. Message and data rates may apply.
• You can reply STOP to opt out at any time, or HELP for help.
• Consent to receive texts is not required to purchase services or submit a booking request.
• SMS consent and opt-in records are used only to operate this messaging program and may be processed by messaging providers such as Twilio solely to deliver the requested messages.

How we use your information

• To schedule, confirm, and complete your shoot.
• To send booking confirmation and account emails.
• To send booking-related text messages if you opted in.
• To deliver previews and final files, track licenses and downloads, and handle payments and renewals.
• To respond to questions and improve our services.

Service providers

Providers help us run the service: website hosting and database services, email delivery, and text message delivery. They process only the information needed to provide those services and may not use it for marketing.

All sharing described in this section excludes text messaging originator opt-in data and consent. We do not share your messaging consent with third parties.

Data retention and security

We keep booking and account records for as long as your account is active and as needed for licensing, tax, and legal purposes. Files are stored in private storage and downloads use short-lived secure links.

Your choices

You can update your details in your account, opt out of texts by replying STOP, and ask us to delete your account and data by emailing renotahoerealestatemedia@gmail.com.

Contact

Reno Tahoe Real Estate Media, Reno, Nevada. Email renotahoerealestatemedia@gmail.com or reach us through our booking form.